Stupid castle creations..
An email I sent them:
Hi, this is Luke , I recently sent in my mamba 25 for repair.
I've been talking with Joe Ford in Tech Support, and he decided I could send it in for repair.
I then sent it in, thinking I would be getting some phone call or some sort of notification stating that my esc wouldn't be covered under warranty, and it would have to be repaired.
I never received any notification, so it was repaired without my consent or approval, then I get a call like 2 weeks ago from Chris(I think) in customer support, and the message left on my home phone stated it wasn't covered under warranty, and I had to send a check in or call for credit card order.
I am going to call tomorrow, and I have been very disappointed with this whole deal, I sent it in, and now you(whoever is in charge of this) has my esc, and I haven to fork over 70 dollars for it, without knowing!
In closing, I'd like to state that I'd like response from a manager ASAP, as whoever is in charge of this, isn't doing it properly, in my perspective.
Thanks for your time,
Luke
Novak spy
mini- rx(decased)
17T motor(spiral arm on 12T evo pinion)